Questions before we start

No. It prepares a message for you to send. We’ll talk through the help, price, and appointment before booking. Sending a request doesn’t cost anything.

Start with what’s happening or what you’d like to learn. Call, text, or use Get help to prepare a message; you don’t need to choose a service first. We’ll choose the time and format together. A small remote task may fit 15 minutes; a focused task or short lesson, 30; a bigger setup or lesson, 90. Repairs are quoted separately.

No. Book one-time help whenever you need it. Ongoing support is an option for regular help from someone who gets to know your setup.

Yes: Brandon, FL, and nearby communities. Send me your ZIP code and I’ll confirm the visit before we book. The 30-minute nearby option covers a smaller travel area than longer appointments.

We talk by phone or video. If useful, I’ll guide you through a one-time screen-share. You approve the connection, can end it at any point, and enter your own passwords.

Yes. You can arrange the appointment and sit in. I’ll include the person using the device in the conversation and work at their pace. Household Care can cover up to four people in one household or two related households.

• Remote Quick Help: $30 for 15 minutes.
• Quick Help: $60 for 30 minutes, or $120 for 60.
• Tech Service & Tutoring: $160 for 90 minutes, which saves $20 against six 15-minute blocks.
• After 90 minutes, extra time is $25 per 15 minutes, and only with your approval. If we upgrade mid-visit, the time and amount you’ve already paid count toward it.
• Repairs, parts, and agreed travel outside the local area are quoted separately. Tax may be additional.

When the task is small and clearly defined, likely to fit 30 minutes, and you’re within about 10 minutes of where I am. We confirm the address and the time first. There’s no travel fee for an agreed, truly local Quick Help visit. Extra time needs your approval, and a longer appointment may be the better fit.

Tell me the device and what’s wrong. I’ll confirm whether I can help and quote the repair and parts separately. You approve the quote before any repair work begins.

The fee covers time and work, not a guaranteed fix. I’ll explain what I found and your practical next options. Repairs and parts always need your approval of a separate quote.

Veterans, first responders, healthcare workers, and anyone 65 or older get 5% off eligible one-time services.

If you refer someone, you earn a future 5% reward after the new customer’s first completed, paid service. Being referred does not automatically earn a discount.

One discount per appointment, no stacking. It doesn’t apply to repairs, parts, memberships, member rates, or the welcome offer.

Each plan includes the sessions listed on Services. Start with three monthly dues payments, then month to month. I’ll explain billing and cancellation before you join.

Member visit rates are paid separately from dues and require an active, paid plan. Unused monthly minutes and credit don’t roll over.

Requests are welcome anytime; appointments are by arrangement. Short-notice help depends on availability; immediate and emergency support are not guaranteed.

Diagnostics and troubleshooting use your included sessions or paid member visits, with no separate assessment fee or annual diagnostic limit. Extra time beyond an included session or booked member visit is $15 per 15 minutes, only with your approval.

Remote sessions are by phone, video, or screen-share.

Household Care’s nearby visit follows the Quick Help conditions: a small, clearly defined task, within about 10 minutes of where I am, with the address and time agreed first.

Business Priority includes a 45-minute on-site check-in; its other sessions are remote. Repairs, parts, third-party costs, and agreed travel are separate.

Business Priority includes $25 each billing month toward extra member time or a discounted visit. You can use it over more than one appointment; any remaining balance stays available until that billing month ends.

Unused credit does not roll over or convert to cash.

It cannot cover dues, the welcome visit, repairs, parts, or travel.

Add a 60-minute welcome visit for $80, booked within 30 days of joining. That saves $40 compared with a $120 non-member visit.

We’ll work on your top issue and list your devices and next steps.

With your first three monthly dues payments, the totals are $185 for Tech Guidance, $350 for Household Care, $575 for Business Priority.

One welcome visit per new person, household, or business. The 5% discount doesn’t apply to it.