Help with the devices you use every day.

Quick Help ($60, 30 minutes) is for a focused task, short lesson or straightforward problem. A Device Diagnostic ($75) investigates one device issue when the cause isn’t clear. Tech Service & Tutoring ($150, 90 minutes) gives us more time for troubleshooting, setup or learning. Call if you’re unsure; we’ll agree on the right starting point.

Fees cover the agreed assistance or assessment; a repair or resolution is not guaranteed. Parts, equipment, outside service fees, additional travel and applicable tax are confirmed before you approve the work.

I’ll explain what we found and your options. For the same issue, Quick Help moving to a diagnostic is $75 total. Moving that work into the 90-minute service during the same appointment is $150 total, including time already spent. After 90 minutes, additional non-member time is $25 per 15 minutes ($100/hour). Separate appointments and repair work are quoted first.

If you approve the recommended repair and it is completed and paid, your paid diagnostic fee is deducted once from the final repair total. For example, a $200 repair total with a $75 diagnostic already paid leaves $125 to pay. If you don’t proceed, the diagnostic fee covers the assessment. An included membership diagnostic has no separate fee to credit.

Member appointments are $95 / $90 / $80 for 60 minutes or $130 / $125 / $120 for 90 minutes, for Tech Guidance / Household Care / Business Priority. After 90 minutes, additional member time is $15 per 15 minutes ($60/hour). Appointment fees cover booked time and agreed assistance; a repair or resolution is not guaranteed. Shorter use does not reduce the booked fee. Monthly dues cover the plan benefits; appointment fees cover separately booked visits.

The $80 welcome visit requires three months of membership. Visit plus first three months: Tech Guidance $170; Household Care $320; Business Priority $530. Then month to month. One visit per new person, household or business, booked within 30 days of joining. Approved extras and applicable tax are additional.

No. Monthly minutes reset each month and have no cash value. Tech Guidance includes 1 standard diagnostic per membership year; Household Care includes 3 standard diagnostics per membership year; Business Priority includes 5. Diagnostic allowances reset annually. They cover the device assessment, not repair labor or parts. A dedicated home visit or pickup is separate and priced with you before booking; there is no extra diagnostic fee for an included assessment. Coverage counts are plan limits; you may register fewer people or devices. Member rates apply while your membership is active and payments are current.

Veterans, seniors age 65+, first responders and healthcare workers receive 5% off regular one-time tech service and tutoring labor. One 5% discount per appointment; discounts and referral rewards cannot be combined. Excludes membership dues, member appointment rates, the welcome visit, diagnostics, repairs, 3D printing, parts, third-party charges, travel fees and taxes.

Quick Help and Tech Service & Tutoring are eligible. The $150 / 90-minute service becomes $142.50; $60 Quick Help becomes $57. Jason confirms eligibility and the discount before work begins. The discount applies to eligible labor before any applicable tax.

Refer a new customer who completes and pays for a service, and earn 5% off one future eligible one-time tech service or tutoring appointment. Ask the new customer to give Jason your name when booking. One reward per new customer; one reward may be redeemed per appointment. No self-referrals, cash value or transfer. A referral does not automatically discount the new customer’s appointment.

Write your name on the card’s “Referred by” line and pass it along. Jason records earned and redeemed rewards so each is used once.

Yes. You can coordinate an appointment or join the session with their permission. The person receiving help chooses what access to allow and what work to approve. Tutoring includes practice on their own device and written steps to keep. Household Care can cover one household or two related households within its nine-device limit.

Brandon and nearby communities in Hillsborough County. Send your ZIP code so I can confirm availability and any travel charge before booking. Short home visits depend on location and scheduling. There is no walk-in storefront; assessments, pickup or drop-off arrangements must be confirmed first.

We may be able to work through the issue over the phone. If seeing your screen would help, I’ll explain how the remote session works and ask your permission before connecting. You enter your own passwords and verification codes. Remote access is only for the session you agree to.

No. All one-time services are available without a membership. A plan is optional for people who want regular support and continuity. We’ll go through the included help, separate visit costs, billing and cancellation terms before you join.

Small organizers, hobby pieces or other simple custom items are a starting point. Send an idea, measurements or an existing model file. I’ll check whether the design, material and intended use are suitable and provide a quote before accepting the job. Design work, print cost and timing depend on the project.